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Free Trial and Refund Policy

We understand that online training is still a new (and often misapplied) concept, and that there might be technical problems that could prevent you from attending a class, although our system is so simple that these only occur very rarely.

To make the decision of joining one of our classes as easy and worry-free as possible, we have implemented this simple, no-hassle Free Trial and Refund Policy.

Free Trial Policy

New customers are entitled to a free trial audit of any of our classes. The trial includes access to the first two sessions (introduction and first unit) of a class, for a total of approximately four hours of training, with the goal of allowing you to make sure that your hardware and network set up are compatible with our application, and that you are satisfied with the quality of our training materials and instructors, as well as with the overall training experience.

The free trial comes with absolutely no strings attached. We do not require any form of payment until you decide that our classes are right for you; your contact information will not be added to any sales or mailing list of any kind, and we will only contact you under these circumstances:

To acknowledge your request for a trial and schedule your class
To advise you that the class is about to begin and provide you with login information
To let you know that the trial is over and provide you with an opportunity to sign up for the course

Unless there are special circumstances (for example, if we have to reschedule a class due to unforeseen circumstances or we are having technical problems), we will not write or contact you in any other way.

To request your free trial, simply fill in this form:

Please note that free trials are only available for courses of three or more classes.

Refund Policy

Our refund policy is simple and hassle-free. If you have purchased one of our courses and find that you are having technical difficulties or do not like the quality of the materials, you can request a full refund until the end of the second session (first unit) of the course. That's it! No questions asked!

Please note that no refunds will be made after the second session. We will, however, be happy to reschedule you to another class of the same course if you are unable to attend the one you signed up for.

Special policy for shorter classes: for classes composed of four or fewer sessions, the refund policy applies only to the first session.